Maintaining a clean and healthy home is crucial for well-being, especially for older Australians and veterans who may face health or mobility challenges. For veterans and their families living in Sydney, the Department of Veterans' Affairs (DVA) offers support services that include home and domestic assistance, such as cleaning.
If you are a veteran, war widow, or eligible family member, you may be eligible for DVA cleaning services. It can help you continue living safely and independently in your own home. However, many people are unsure about how the system works, what services are included, and how to apply the services. This guide will clarify DVA cleaning services in Sydney, including who is eligible, what is covered, and how to access this important support.
DVA cleaning services are part of the Veterans’ Home Care (VHC) program, which provides practical help to eligible veterans and war widows/widowers. These services are designed to support veterans who want to remain living independently in their own homes but require assistance with everyday domestic tasks.
Cleaning services under DVA are not just about keeping a house tidy—they help reduce the risk of falls, prevent hygiene-related health issues, and promote a safer living environment.
To access DVA cleaning services in Sydney, you need to meet specific eligibility requirements. You may qualify if:
The goal is to help you remain independent for as long as possible while reducing strain on your health and well-being.
DVA-funded cleaning services focus on essential household tasks that support health and safety. These services typically include:
If mobility issues prevent you from changing your bedding, cleaners can assist by:
In some cases, DVA cleaners can help with basic laundry tasks such as:
This depends on your level of need and the terms of your support plan.
Although not all maintenance tasks are covered, some light duties that reduce safety hazards may be included, such as:
DVA services are designed for essential daily living support, not for luxury or cosmetic cleaning. Tasks not typically covered include:
If you require additional services beyond what the DVA covers, you may need to hire a private cleaner separately.
Accessing DVA cleaning services is a straightforward process, but it involves several steps. Here’s how to get started:
To apply, you first need an assessment from the Veterans’ Home Care (VHC) Assessment Agency. This agency will review your situation and determine your eligibility.
In Sydney, you can contact the VHC Assessment Agency by calling 1300 550 450. The call is free and confidential.
During the assessment, you’ll be asked about:
The assessor will decide whether you qualify for services and what level of support you require.
If you’re approved for services, you’ll be connected with a DVA-approved cleaning provider in Sydney. The DVA contracts with these providers and complies with specific standards for veteran care.
Once matched with a provider, you’ll set up a service agreement. This will cover:
DVA cleaning services are subsidized, which means the government covers most of the cost. However, there is usually a small co-payment fee.
As of 2025, the standard co-payment is:
This fee helps ensure the service remains sustainable while still affordable for veterans and their families. If you are experiencing financial hardship, you can apply for a waiver or reduction of this co-payment.
There are many reasons why veterans and their families in Sydney choose DVA cleaning services:
Regular cleaning reduces the risk of infections, asthma triggers, and other health issues.
Removing clutter and cleaning floors lowers the risk of trips and falls, especially for older veterans.
Knowing that cleaning tasks are handled by trusted, government-approved professionals allows veterans and their families to rest easy.
With a little help, you can continue living in your own home safely and comfortably for longer.
When you’re approved for DVA cleaning services, you’ll be matched with a provider. However, you may still want to check:
DVA cleaning services in Sydney play a crucial role in helping veterans and their families maintain a safe, clean, and comfortable home. These services are designed to support independent living while reducing health risks associated with home upkeep.
If you are a veteran, war widow, or eligible family member, you may be eligible to access subsidized cleaning through the Veterans Home Care program. By using these services, you can enjoy peace of mind knowing your home is cared for by trusted professionals.
